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Campaign
|
Name of the campaign.
|
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Total
|
Number of contact records for the campaign.
Summary info—Sum of
the records in this column.
|
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Available
|
Number of contacts that are available (to be dialed), including
callbacks, and contacts that are marked to be retried because of previous
unsuccessful dial attempts such as an answering machine response or busy
status.
Summary info—Sum of
the records in this column.
|
|
Attempt
|
Number of outbound contact records that were tried atleast once.
Summary info—Sum of
the records in this column.
|
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% Attempt
|
The percentage of attempted outbound calls.
%
Attempt = (Attempted / Total Contacts) x 100
Summary info—Overall
percentage
|
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Accepted
|
Number of outbound calls that are accepted by agents.
Summary info—Sum of
the records in this column.
|
|
Rejected
|
Number of outbound calls that are skipped or rejected by agents.
Summary info—Sum of
the records in this column.
|
|
Closed
|
Number of outbound contacts that are closed by agents.
Summary info—Sum of
the records in this column.
|
|
Voice
|
Number of successful outbound calls.
Summary info—Sum of
the records in this column.
|
|
Answering Machine
|
Number of daily outbound calls with a classification of
Answering Machine. The agent clicks
Accept and selects a classification of Answering
Machine for this contact.
Summary info—Sum of
the records in this column.
|
|
Fax/Modem
|
Number of outbound calls with a classification of Fax/Modem. The
agent clicks
Accept and selects a classification of Fax/Modem for
this contact.
Summary info—Sum of
the records in this column.
|
|
Invalid
|
Number of outbound calls for the day with a classification of
Invalid. The agent clicks
Accept and selects a classification of Invalid for
this contact.
Summary info—Sum of
the records in this column.
|
|
Requested Callback
|
Number of calls that are marked for callback.
Note |
A call that is accepted by the agent, marked for
callback, later routed to and accepted by another agent (at the callback time),
and again marked for callback is counted twice toward the number of callback
calls.
|
Summary info—Sum of
the records in this column.
|
|
Not Home
|
Number of outbound contacts where the person who answers the
phone is not the customer.
Summary info—Sum of
the records in this column.
|
|
Wrong Number
|
Number of outbound contacts where the person who answers the
phone indicates that the customer does not live there.
Summary info—Sum of
the records in this column.
|
|
Busy
|
Number of outbound calls where the response is a busy signal.
Summary info—Sum of
the records in this column.
|
|
Talk Time—Avg
|
Average time in HH:MM:SS the agent spends talking on outbound
calls. Duration of all calls that are Agent Accepted and classified as Voice.
|
|
Talk Time—Max
|
Longest time in HH:MM:SS the agent spends talking on an outbound
call for the campaign. Duration of all calls that are Agent Accepted and
classified as Voice.
Summary info—Maximum
value in this column.
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